This page provides guidance for approved participants having trouble accessing the platform, and active users experiencing errors or bugs. 

If you can't access the platform

Check:

  • you've submitted your onboarding form and received a welcome email.
  • your agency’s onboarding activities are complete, check with your GovAI Chat AI Champion.
  • you’re signing in with your GovTEAMS account (@govteams.gov.au), not your agency account.

If you're still having issues submit a contact form.

Experiencing an error?

If you’ve experienced an error while using GovAI Chat, the Help & Support pages in GovAI Chat(Opens in a new tab/window) have useful content to help you while you use the application.

You can also engage with us and your colleagues via the GovAI Collaboration Space(Opens in a new tab/window) (GovTEAMS (Opens in a new tab/window)account required).

Reporting bugs or need help
If you have found a bug, something that isn’t quite right, or need help with the GovAI Chat app please submit a support request.
Help improve the app
The trial of GovAI Chat is an opportunity to test what works and what needs improving, and we’d love your feedback. Feedback can be provided in-app via the Help and Support pages in GovAI Chat.
Can’t access the app?
Submit a contact form and we’ll get in touch with you.